Ektor products are designed and manufactured in Australian owned factories, certified to ISO:9001:2015. Quality and reliability are of the highest importance and has been demonstrated to our customers time and again.
Quality and reliability
Warranty
Full-cycle testing
Every device in the Ektor product range undergoes a full-cycle test cycle before being packed and shipped. Our full-cycle test includes a complete charge, discharge and re-charge process and can take up to 32 hours. This rigorous testing gives us 100% confidence that every product will meet our customer requirements before leaving the factory.
Ektor VIP Warranty
For electricians, get up to 5 years extended parts and exclusive onsite coverage of up to 2 years (5 years total) on selected products as an Ektor VIP.
Warranty
Subject to the conditions set out in the warranty statement Ektor products are warranted by Evolt as described in the table.
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To claim a warranty, please contact your place of purchase to start the claim.
| Product Type | Warranty Period |
|---|---|
Emergency Products and Components |
|
| Core or Basic 1 | 5 Years |
| Advanced or Lite 1 | 6 Years |
| Professional 1 | 8 Years |
| Ledfire lamp head (non-maintained) | Lifetime |
General Lighting and Other Products |
|
| General lighting products and components | 5 Years |
| Controllers, bridges, repeaters | 3 Years |
| Accessories, software, or consumables | 1 Year |
| Ektor VIP Warranty 2 | 2 years onsite warranty on General Lighting Products & Componentry |
Note: Warranty period applies to products sold after 1/11/2022.
For products sold between 1/7/2020 and 31/10/2022, view warranty terms here.
1Excludes general lighting products such as battens, bunkers and other lighting and excludes general
lighting components when used in an emergency product. These products are covered by our general
lighting products warranty.
2Supercedes previous Umbra Exclusive- additional onsite warranty.
1 Product types excluding accessories, software, or consumables.
